Their dedicated, multilingual staff deliver a full range of travel services to individuals, groups and organized events touring around Israel. Within 2 days closed their first $50K deal on their B2B channelįounded in 1952, and with over 500 employees, Ophir Tours is among the oldest and largest travel companies in Israel.Significantly improved CSAT scores and retention rates.Solution: Simple-to-use video chat platform that enables each CTA button on the website to trigger live video chat sessions with agents with the relevant expertise.Challenge: Meet customer expectations for advanced, live communication capabilities, highly personalized interactions and instant availability.This enabled Ophir Tours to provide an enhanced customer experience with seamless communication and near-instant availability which, in turn, improved their sales and marketing results. Only agents with expertise in the destination featured on a page could answer video chat requests from that page to ensure that potential clients always received relevant answers to even the most obscure questions. With just the click of a button, potential customers can instantly engage in highly personalized interactions with Ophir Tours’ sales agents that have expertise in the specific type of trip/destination that they’re interested in.Ĭustom CTA buttons that when clicked automatically trigger high-quality live video chat sessions with relevant agents were added throughout the website. Consolto’s easy-to-use video chat platform provides the Ophir Tours team with a simple way to inject high-powered video chat capabilities throughout the different pages of their websites. Ophir Tours’ sales and marketing teams use Consolto’s advanced video chat platform to engage in powerful, personalized remote interactions with their clients.
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